1. When will my order arrive?
    The products will be sent within 4 working days after you placed the order. Working days do not include Saturday, Sunday or Public Holidays.
  2. What are the shipping costs?
    The shipping costs within The Netherlands are €6,75 and free on orders over  €75.
    The shipping costs to Belgium are €20 and free for orders over €100.
    The shipping costs to Germany are €30 and free for orders over €100.

    For the other EU countries the shipping costs are €35 and free on order over €120.
    With other EU countries we mean: Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Lithuania, Luxembourg, Malta, Austria, Poland, Portugal, Romania, Slovenia, Spain, Czech Republic, United Kingdom and Sweden.

    Orders for countries outside the EU are not possible. However, it is possible to make a special request for delivery outside the EU by email, see "contact".

  3. Are the Emiklo products made in The Netherlands?
    Yes, all Emiklo products are made in The Netherlands. You are guaranteed of Dutch origin.
  4. What methods of payment do you support in the webshop?
    You can pay with iDEAL, PayPal or CreditCard.
  5. I would like to return my order. Is that possible?
    Yes, you can return your order. You have 14 days from the delivery date to return. We will only reimburse unopened and undamaged products. The shipping costs are to be made by yourself. Products must be returned in the original box and/or packaging